Frequently Asked Questions

If you have additional questions, please contact our Inside Sales Team at ibsales@follett.com.



Who Is Follett?

Follett is a leading supplier of educational materials to schools around the world, serving more than 65,000 school libraries and providing millions of educational titles for the library and classroom.

Is Follett a part of the International Baccalaureate (IB)?

No; Follett is a distributor focused on the needs of schools worldwide. Follett and the IB have entered into an exclusive agreement; Follett will be the sole provider of all materials produced or printed by IB Publishing Ltd.

Are all of the books in the Follett IB Store published or endorsed by the IB?

No; the Follett IB Store contains handpicked titles from many publishers. Only books that have the IB logo on the cover, or a publisher name of "IB Publishing Ltd" are produced or endorsed by the IB.

Why is https://store.ibo.org going away?

Follett is working with the IB to provide a more effective and comprehensive shopping experience. The new Follett IB Store will give users more choices and options when they shop for IB materials.

Will Follett continue to provide new IB Publishing Ltd. products?

Yes; Follett will continue to work with the IB in providing new, exciting publications and materials to support the IB programmes. Follett will also continue working with other IB-relevant third party publishers.

Do you have details of my previous purchases from the old IB Store?

No; Follett does not have access to information about purchases made on the old IB store. For inquiries about past purchases, contact IB at the following email: sales@ibo.org.

Will Follett offer ebooks in the new IB Store?

Follett will carry official IB PDF digital downloads on the new store, but we will not offer ebooks or PDF digital downloads from any other publisher. If you are an educator interested in purchasing ebooks, please visit Titlewave.

How do I learn more about becoming an IB-certified school?

For more information about International Baccalaureate certification, visit the official IB Website.

Does Follett have additional IB-supporting materials and resources?

Yes; Follett has an extensive catalogue of resources from the IB and many other leading publishers including Oxford University Press, Cambridge University Press, Pearson and others.

Can I buy IB materials from other publishers in the same order?

Yes; the Follett IB Store allows users to purchase materials from IBP and other publishers in a single order.

What are your return policies?

Follett is focused on your satisfaction. If you need to return anything you’ve purchased, please contact customer service and we will work hard to resolve your issue. You’ll find contact information at the bottom of the IB Store page.

Which credit cards do you accept?

Follett accepts Visa and MasterCard.

Do you accept PayPal?

No; unfortunately we do not accept PayPal at this time.

Where is my order filled and shipped?

All Follett IB store orders are filled and shipped from our US warehouse location in McHenry, IL.

What are your shipping charges?

Customers located in the United States will enjoy free shipping. For Canadian and international customers, Follett offers competitive shipping rates with various carriers. Shipping rates vary by country and the number and value of items in your cart.

What carriers do you use to ship outside of the United States?

We predominantly use DHL and FedEx® for our international shipments. Small shipments will likely utilize DHL’s mail service to be delivered by the government mail provider in the country of delivery.

How do I submit an order for books, CDs, DVDs, and other merchandise?

For all physical materials on the Follett IB Store, the purchasing process is the same: Search for the items you would like to buy and add them to your cart, then follow the instructions to check out. You will be prompted to complete a payment form.

How do I submit an order for IB subscription products, such as Questionbank? Can subscriptions be added to my cart?

Subscription products cannot be placed in a cart. Please go fill out our subscription order form. Our customer service department will take care of your order promptly and contact you for payment information.

Can I access/purchase IB Programme Materials on your store?

Yes; Follett can provide PDF downloads and printed versions of the IB Programme Materials. You will find these materials in ebook format at www.titlewave.com.

Do I need to set up an account to make a purchase on the Follett IB Store?

No; an account is not required to make purchases at the Follett IB Store.

How do I get assistance with the PDF downloads I’ve purchased from your store?

For support with all Follett IB Store downloads, please contact Follett. You’ll find our contact information at the bottom of the page.

Do you charge taxes? Can I apply for tax exempt status?

Orders shipped outside of the US will not be charged tax. For US orders, Follett will apply all necessary taxes to your order based on your location. If you qualify for tax exempt status, you may wish to request a full Titlewave account and enjoy tax free shopping. Head to Titlewave to request an account.

Can I speak to a customer service representative if I need more help?

Absolutely. We ask that you use the contact information at the bottom of each Follett IB Store page so that we can research your inquiry. This information will be available after November 1, 2015. If you prefer a call, please email us and provide the best phone number and time to call you. We’ll be happy to call you back.

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For further information about the IB please visit www.ibo.org.